Dan Ariely, a professor of psychology at Duke, recently tweeted: “If we have data, let’s look at data. If all we have are opinions, let’s go with mine.” I think that sums up why data should be a part of your content strategy. I wrote a post for TriUXPA on how to use data in […]

The content inventory is the unsung hero of content strategy – it’s an invaluable tool for content planning, but few people want to hike that deep into forest. It can get scary out there. I’ll admit it: creating a content inventory is monotonous work. But the value of the task makes it worthwhile. Just make […]

I wrote a post for Triangle UXPA’s blog about how content strategy is essential in user experience design. Check it out: Content Strategy in User Experience Design: The Prophets in the Process

If you want a successful content project, start with step one. Before the content launches, before the writing begins — before anything, really — start with content requirements. Content requirements can be simple. Sometimes called a content brief, the document’s goal is to get everyone on the same page before we delve too far into […]

In Don’t Make Me Think, an excellent book on usability basics, Steve Krug talks about a trunk test. The gist: if you were stuffed in the trunk of a car, moved to a location, and then let out of the trunk, could you figure out where you are? The idea in relation to Web usability […]

I am attracted to the new, the exciting, the different. I assume you are, too. As a writer, writing the same old thing 50 different ways is not new or exciting. In fact, that’s writing at its most boring. But, in a lot of instances, readers find it more valuable than unique content. Templated content […]

All writers have a grammar pet peeve list — phrases and writing errors that really get under our skin. It’s/its. Their/there. But I think there’s a whole other list of web writing pet peeves, and one sits at the very top: click here. Click here, when used as link text, is completely redundant. Strunk and […]